Does Webfaction email users before scheduled downtimes? Unscheduled?
What do people do to monitor their site and contact you in case of downtime?
asked May 02 '12 at 21:49
Yes, we email users before scheduled downtime which will be significant and could affect the behavior of their websites, such as in the case of a server hardware migration.
All scheduled downtimes, including cases of shorter downtimes where changes are made which should not affect applications' behavior, are available on our status blog.
We also have monitors which alert us to unexpected downtime so that the issue can be dealt with.
Note that this applies to a server being down, and not necessarily to a customer website itself being down. For example, if you are running a Django application which crashes or shuts down and your site starts giving a 502 Bad Gateway error, this doesn't indicate a problem with our webserver so it would not be addressed. You will want to ensure that your sites stay running; cron (and in particularly critical cases, watchdog scripts) can be used to help keep your sites running.
Lastly, many customers utilize third-party monitors such as pingdom to notify them when their site is down.
answered May 02 '12 at 22:15