Frequently Asked Questions

WebFaction Community Frequently Asked Questions (FAQ)

Can I still access the old WebFaction Forum?

No, the old WebFaction forum (forum.webfaction.com) was taken offline in December 2012. If you're looking for information that used to be there, just ask your question here and we'll try to dig it up for you :)

What kinds of questions can I ask here?

This forum is primarily for technical Q&A regarding the use of WebFaction hosting services. Before you ask - please make sure to search for a similar question. You can search questions by their title or tags.

What kinds of questions should be avoided?

Please avoid asking questions that are not relevant to this community, too subjective and argumentative. You should also avoid asking questions about your account status, payments, etc - for those questions, please open a support ticket via our ticketing system.

What should I avoid in my answers?

The WebFaction Community forum is a question and answer site - it is not a discussion group. Please avoid holding debates in your answers as they tend to dilute the essence of questions and answers. For brief discussions please use commenting facility.

Who moderates this community?

The short answer is: you. This website is moderated by the users. A karma system allows users to earn rights to perform a variety of moderation tasks

How does the karma system work?

When a question or answer is upvoted, the user who posted them will gain some points, which are called "karma points". These points serve as a rough measure of the community trust to him/her. Various moderation tasks are gradually assigned to the users based on those points.

For example, if you ask an interesting question or give a helpful answer, your input will be upvoted. On the other hand if the answer is misleading - it will be downvoted. Each vote in favor will generate 10 points, each vote against will subtract 2 points. There is a limit of 200 points that can be accumulated per question or answer. The table below explains karma requirements for each type of moderation task.

Moderation TaskKarma
add comments0
delete comments2000
close own questions250
reopen own questions500
retag questions500
edit any answer2000
open any closed question3000
delete any comment2000
vote up0
vote down100
 

What is gravatar?

Gravatar means globally recognized avatar - your unique avatar image associated with your email address. It's simply a picture that shows next to your posts on the websites that support gravatar protocol. By default gravatar appears as a square filled with a snowflake-like figure. You can set your image at gravatar.com.

To register, do I need to create new password?

No, you don't have to. You can login through any service that supports OpenID, e.g. Google, Yahoo, AOL, etc. Login now!

Why can other people can edit my questions/answers?

The goal of this site is to provide community-powered support. Questions and answers can be edited like wiki pages by experienced users of this site to improve the overall quality of the content.

Can I ask my question in private?

Everything posted here is public - if you prefer to ask your question privately, feel free to open a support ticket via https://help.webfaction.com.

Still have questions?

Please ask your question, help make our community better!

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