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We need ourselves an open source ticketing software.

  • Do you recommend or prefer any particular one?

I know this is a highly opinionated topic, but asking because, in this community there are many open source enthusiasts and the highly skilled webfaction team :)

  • Out of curiosity, I'm asking what ticket solution does webfaction use internally?

  • Which ones do you prefer and why?

Thanks, all help highly appreciated :)

asked 13 Mar '13, 00:32

Prajwal
10611730
accept rate: 33%


We don't use an open source one, its paid software, but for the sake of security I wont say which one.

Our administration might be willing to let you know, but you would have to ask in a support ticket.

I personally have never used an open source ticketing application, and in my years here I don't remember assisting anyone with one, so I am not sure I would be the best judge for it.

There are a lot of options, so many there is a wikipedia page which outlines them all.

permanent link

answered 13 Mar '13, 01:46

johns
5.3k312
accept rate: 23%

Of course there is trac and redmine, but those are more code based and less customer service based.

(13 Mar '13, 01:47) johns

Not a free one, but a good one which even DirectI uses it (at BigRock and ResellerClub) : http://www.kayako.com/products/resolve/

permanent link

answered 13 Mar '13, 03:40

epqrs
16921131
accept rate: 0%

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question asked: 13 Mar '13, 00:32

question was seen: 4,733 times

last updated: 13 Mar '13, 03:40

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