Database unavailable

I've had a similar problem.

This is also occuring on the trouble ticket system, which is..... disturbing.

edit: Oh sorry this is a stack overflow themed site. I'm not sure another way to add additional information. Unfortunately as the trouble ticket system is down I don't see another option.

Access denied for user 'anababa'@'localhost' (using password: YES) But this user in fact can connect to the database via phpmyadmin?

There are a couple of possible reasons for this:

• The database user doesn't exist when connecting from "localhost" but exists for some other source.
• The password that your application is using is wrong, but you're using the correct password at phpmyadmin

Firstly and just to confirm - you're using the server's Shared MySQL instance (and not a private MySQL instance) - right? If you're still seeing this and can be sure that the password is correct, please open a support ticket and provide the following:

• Where the database connection details are configured in your application
• The phpmyadmin URL you're using
• The username and password you're using in phpmyadmin

Once we can reproduce the issue, we should be able to investigate further. Hope that helps!