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I'm working on a project for someone with a WebFaction account, and am trying to upload a RoR app. The person I'm working for made an additional user account for me with bin/bash Shell access, but using the username and credentials provided does not allow me to connect via SSH.

I'm following the WebFaction Docs

And this is the error I get when I try to connect:

$ ssh tylero@tylero.webfactional.com
ssh: Could not resolve hostname tylero.webfactional.com: Name or service not known

Where tylero is my provided username.

Does anyone know what I am missing here? Also, I tried connecting via SFTP and also got a Name or service not known error.

asked 14 Jan '14, 21:11

tylero
1114
accept rate: 0%


Send us a support ticket and we can look at the account and server's logs, there is not much the community can do for an issue such as this.

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answered 15 Jan '14, 00:28

johns
5.3k312
accept rate: 23%

The problem is that extra SSH users do not get their own "username.webfactional.com " subdomains.

The command you should be using is:

ssh tylero@your_main_account_username.webfactional.com

Hope that helps!

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answered 15 Jan '14, 00:49

seanf
12.2k41836
accept rate: 37%

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question asked: 14 Jan '14, 21:11

question was seen: 2,128 times

last updated: 15 Jan '14, 00:49

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