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Our web site contains a contact us form which sends us a form email with the name, email address, and message from the sender. Messages are successfully sent when using email addresses other than gmail. When using gmail addresses, the sender receives a message "An error occurred while processing the form". I believe this problem only began recently. Many thanks for any possible explanations and/or suggestions.

asked 06 Mar '14, 23:16

scotts
112
accept rate: 0%


Our SMTP server will not let you send a message using common webmail domains as the sender address. This is documented in our user guide: Email Storage and Email Limits:

Using WebFaction’s SMTP server, you may not send email with a sender address domain used by common email providers, including aol.com, gmail.com, hotmail.com, outlook.com, and yahoo.com. To send messages from such providers’ addresses, please use the provider’s SMTP server. All outgoing mail with such a sender address domain is discarded unsent.

So, if someone enters a gmail address on your form, and your form tries to send the message using that as the "from" address, then it will fail.

Additionally, looking through our mail logs, it looks like your form might be sending certain messages using "FormMail@domain.com" (with your actual domain of course) as the sender. Those messages will not make it to your "contactus@domain.com" address, because you haven't defined "FormMail@domain.com" as an address in our control panel.

I hope this helps - Please let us know if you have any further questions.

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answered 07 Mar '14, 19:46

seanf
12.2k31836
accept rate: 37%

1

Thank you Sean! It does indeed help!

(10 Mar '14, 21:03) scotts
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question asked: 06 Mar '14, 23:16

question was seen: 1,904 times

last updated: 10 Mar '14, 22:21

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