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My production site is down. I submitted an urgent ticket over an hour ago and have not heard anything back. I have no idea if anyone at Webfaction is even looking at this.

My production site is down. You can try it here with debug= True:

http://button.copymethat.com/tinetest/ (I made this test page to show the error. It is the same one that I get on my 'normal' pages that require authentication.)

It happens when I call

request.user.is_authenticated() to see if a user is logged in.

This is pure Django.

The final error is "No module named cmt_ui.helper"

Note that cmt_ui is a different app, which belongs to a different website, www.copymethat.com, on the same server.

The two websites do share a cookie (shared authentication across the sites).

This suddenly stopped working about two hours ago. I had not made any changes. It also had problems yesterday, but then the work-around was for the user to log out and back in. That suddenly no longer works.

asked 14 Apr '15, 11:09

tpip
4111421
accept rate: 0%


Apologies for the delay! Your ticket was answered several hours ago - feel free to follow up there if you need further assistance.

permanent link

answered 14 Apr '15, 17:24

seanf
12.2k41936
accept rate: 37%

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question asked: 14 Apr '15, 11:09

question was seen: 2,096 times

last updated: 14 Apr '15, 17:24

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