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We have been experiencing a problem where we can't access webmail.webfaction.com from our office.

The request times out when an attempt to access the site.

The problem started on 10th April, but because the site can be accessed without problem from elsewhere, our thinking has been that the problem with our broadband provider or at our end (router etc).

On Friday we finally managed to eliminate the router at our end because the problem still happens when we swapped to a different router that works fine for webmail.webfaction.com elsewhere.

We have been in contact with our ISP, but they seemed to think the problem was most likely with something in the router. (Haven't heard back yet since I told them the result of our recent experiment).

While it seems unlikely that there is a problem at the server end, it would be interesting to know if any change was made to the webmail.webfaction.com server on the 10th of April.

Thank you, Gordon Cockburn

asked 03 May '15, 11:58

gordonc
112
accept rate: 0%


The software for webmail was upgraded on 2015-04-20, however that would not prevent you from accessing the server. Please open a support ticket and let us know your public IP Address and our support staff can verify to make sure your IP address is not being blocked.

permanent link

answered 03 May '15, 12:13

aaront ♦♦
7604
accept rate: 28%

edited 03 May '15, 12:14

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question asked: 03 May '15, 11:58

question was seen: 1,663 times

last updated: 03 May '15, 12:14

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