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Hello,

WebFaction mission statement says: "By developers for developers". Are commercial websites welcome as well or do you discourage a commercial use of WebFaction hosting plans? I mean creating hosted application selling services to subscribers.

Do you have any limitation connected to the privacy of final users? Could you suggest (or point to) which cautions we as your clients should take about privacy of our final customers? Will we be responsible for data by final users subscribing to our application hosted on WebFaction servers or may we have privacy policy stating that final clients remain responsible for the personal data they input in our applications?

I know it is more a legal question than a technical one, but privacy is a key factor in web applications nowadays and I would appreciate even an external reference which may help me about privacy responsibility for hosted commercial websites.

Thank you and best regards

asked 12 Sep '15, 18:06

robertotra
5721421
accept rate: 0%

In example, may I apply for my final customers a policy like this one: http://www.doteasy.com/terms/hosted-applications-policy.cfm

(12 Sep '15, 18:14) robertotra

At the moment WebFaction does not offer a reseller service. You are able to offer services to your own clients so as they comply with our policies. Our policies apply directly to our customers. You can view them here:

https://www.webfaction.com/aup
https://www.webfaction.com/tos
https://www.webfaction.com/privacy

Depending on what you are trying to offer, you may need to look at one of our larger plans to permit more scalability.

permanent link

answered 12 Sep '15, 21:47

NickR ♦♦
4665
accept rate: 20%

edited 12 Sep '15, 21:47

Thank you Nick for your answer, which leads to another question. I could apply to my customers almost the same policies of yours, but it might happen that a final client of mine will break any of them. Of course from your perspective there is no legal difference and you may suspend the whole account of mine with the consequence that all my customer will lose the service, even if they comply to the policies. So, my question is: is there a way we may collaborate to distinguish if a policy breakage is done by me myself or by one of my clients? For example, I could think of putting each client of mine on a different hosting plan: if any of them will break your policies, will only that plan be suspended or the whole account of mine with all purchased plans?

P.S. About larger plans, on your "Feature and prices" page I can see only one standard package: where are listed others? Thanks.

(13 Sep '15, 05:29) robertotra

You're most welcome. Regardless of the situation, WebFaction would only consider our customer (you, the user) as the owner of all content listed in the account. Whom is also responsible for all that content, that it complies with our policies. At the moment we do not have plans to expand or modify our policies to include 3rd party users (your clients), what one would consider a classic 'Reseller Hosting plan'. We appreciate the feedback, I will note it internally. Hope this answers your questions.

PS: To view the other plans you will need to login here:

https://my.webfaction.com/upgrades

Or see our dedicated plans here:

https://www.webfaction.com/dedicated

(13 Sep '15, 05:42) NickR ♦♦

My feedback: you are a great hosting provider. Tried many but never found one like you (I have been your client in the past and was planning to come back to my own development with you again). I think a good part of developers (as myself) do not code just to study, test or play, but also aim to develop their own profitable application. No serious developer will risk to lose all clients because only one of them will break the policies. So, in my opinion, you are preparing potential crackerjacks to move to other hosting platforms who provide more levels of isolation to keep their customer safe from faults done by 3rd party users.

(13 Sep '15, 06:06) robertotra

Thanks, we appreciate that. Note that is quite rare that we disable or take action on an entire account without providing ample notice to the customer to rectify any issues that may be present. So as long as your contact details are accurate and you are swift to reply to such emails, in most cases your account status would not be compromised. I hope this provides some reassurance.

(13 Sep '15, 07:13) NickR ♦♦

Yes, it does. Both because WebFaction gained and deserves trust by the way you conduct your business and also because I have gone around TOS by some of the most reviewed reseller hosting plans and I have not found until now any differentiation or isolation between reseller's liability and 3rd party's one. In example, Heart Internet says: "A breach of this acceptable use policy by a Third Party will be deemed to be a breach of this acceptable use policy by you". Sounds weird to me... then maybe it is not worth to be a reseller after all...

(13 Sep '15, 12:27) robertotra
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question asked: 12 Sep '15, 18:06

question was seen: 3,660 times

last updated: 13 Sep '15, 12:29

                              
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