I was severely hospitalized recently and was unable to use the internet for almost 2 months. That's when my account got expired. I can no longer login into my account. Is there any way to retrieve all my data back?
It seems really shitty that webfaction would do this, the least they could've done is made the backup available to download somewhere in tar.gz format and then they could've deleted my account.
I'm willing to pay extra to get backups of my data, but it seems like I can no longer login into my support account as well and WF hasn't been responding on twitter. I'm at my wit's end here. Any help is appreciated. Thankyou
asked 24 Dec '16, 08:42
Our oldest backup dates to two days after your account was deleted, so no - I'm sorry, but your data is already gone.
We generally give 2 weeks of notice before disabling an account for non-payment, keep the data on your server for an additional month, and then have another 1-2 weeks of extra time on our oldest backup afterward. If we haven't heard from you by then, all of the data rotates out.
So, we do essentially keep your data in case you need it, but not for longer than 6-8 weeks.
answered 24 Dec '16, 09:02