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I'm trying to use PHPMailer to send a simple email message from a contact form, however I'm getting errors that it is not working because PHP could not instantiate the mail function.

PHP error logs are showing the following: [Fri Oct 13 15:39:12.533834 2017] [cgi:error] [pid 27230] [client 192.186.127.194:60714] AH01215: sendmail: authentication failed (method CRAM-MD5), referer: http://cf-annual.brandhealth.ca/contact [Fri Oct 13 15:39:12.533912 2017] [cgi:error] [pid 27230] [client 192.186.127.194:60714] AH01215: sendmail: server message: 535 5.7.8 Error: authentication failed: authentication failure, referer: http://cf-annual.brandhealth.ca/contact [Fri Oct 13 15:39:12.533943 2017] [cgi:error] [pid 27230] [client 192.186.127.194:60714] AH01215: sendmail: could not send mail (account default from dummy), referer: http://cf-annual.brandhealth.ca/contact

In trying to debug this, I'm also noticing that none of my WordPress installs are able to send emails either, such as the "I forgot my password" email.

asked 13 Oct, 16:22

bh-scott's gravatar image

bh-scott
132
accept rate: 0%


Your sendmail user is either disabled or missing. Please open a support ticket and we'll correct that for you.

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answered 13 Oct, 20:03

seanf's gravatar image

seanf ♦♦
11.9k21333
accept rate: 37%

Thanks, I've created a ticket.

(16 Oct, 13:37) bh-scott bh-scott's gravatar image
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question asked: 13 Oct, 16:22

question was seen: 165 times

last updated: 16 Oct, 13:37

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