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I just received an email that my account was closed due to incompatible apps that couldn't be migrated over to tsoHost. By the emails I received regarding incompatibility I assumed compatible sites will be migrated, and incompatible won't, I don't know if I misunderstood or if it wasn't clear, but I didn't expect to loose all my websites!! Is is possible to get access to my account for a few hours just so I can pull down DB backups? Please!! asked 11 Dec '20, 09:42 Wrks |
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I'm in exactly the same boat and have been waiting over 2 hours for my support ticket to be looked at so far. I had one app that wasn't even active that couldn't be migrated, and that's all that was mentioned in the emails. I didn't care if this app got deleted so I just ignored it and now all my sites are down. They say if you submit a support ticket they 'may' be able re-instate your account for 10 days. I really don't think it was made clear this was going to happen. Now i've got angry clients, I don't know what i'm going to do if I can't get my account back at least temporarily. If anyone with the ability to do anything about this see's this, please get back to me! answered 11 Dec '20, 10:32 anchor There have been several requests for re-enabling closed accounts, so we will be doing this on a first-come first-served basis as soon as we can. If you've raised a ticket then we will process it as soon as it reaches to top of our ticket list.
(11 Dec '20, 10:38)
iliasr ♦♦
Thank you for the reply. Are you able to give me any sort of time estimate? I could really do with communicating something to my clients about this. I just checked my ticket again and it had been closed despite it not being resolved yet. I've reopened it.
(11 Dec '20, 10:41)
anchor
You can't log in to your portal, but if you do direct to https://help.webfaction.com/ you should be able to log in and submit a ticket. My ticket just became closed again though without a reply, so I re-opened it.
(11 Dec '20, 10:55)
anchor
We're closing duplicates and I just answered one of them, enabling your account.
(11 Dec '20, 10:57)
NickR ♦♦
Yes sorry Nick, seen your email. Thank you so much for your help, what a relief to have them back - i'll get everything sorted now so it doesn't happen again. Wrks, I got my account back for 10 days - so i'm sure they'll have you back up and running soon so you can sort out migration.
(11 Dec '20, 11:00)
anchor
No worries, happy to help in turbulent times!
(11 Dec '20, 11:05)
NickR ♦♦
Very glad to hear this, thanks! Waiting for mine.
(11 Dec '20, 11:54)
Wrks
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