WebFaction
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Hi,

I am being prompted to install a required Drupal security update. I've downloaded the required .zip file but how do I install it to Webfaction/my site? Drupal.org offers the following instructions:

"Upload the Drupal files to your web hosting account

Log in to your hosted account’s control panel (your hosting company will have provided this address to you). Navigate to your HTML directory."

I can't find anything called an 'HTML directory' in my WF panel...I'm so lost.

Thank you for your help!

Andrea

asked 09 Feb '12, 23:33

andrea7lauren
312
accept rate: 0%


Hi,

You would have to do that over SFTP/FTP on our hosting.

You can connect using that by following: http://docs.webfaction.com/user-guide/access.html#connecting-with-ftp

You then need to go to ~/webapps/<drupal-app-name> and upload the file and follow further instructions.

permanent link

answered 09 Feb '12, 23:49

neeravk
1.5k3412
accept rate: 41%

Thank you for your quick reply! I have tried connecting but it keeps failing and I'm at a loss as to what to do. I've triple-checked my user name, password & all the other specifics but Cyberduck is giving me a "DNS Error: Connection failed" message. I'm new to this and really really really appreciate any help!

Thank you

Andrea

(10 Feb '12, 00:11) andrea7lauren

Ok, are you suing webNNN.webfaction.com or username.webfactional.com as your hostname?

If not, can you try with those(after replacing NNN and username with suitable values)?

(10 Feb '12, 00:15) neeravk

I tried with FileZilla this time and got "Error: Connection timed out Error: Could not connect to server" with the webNNN.webfaction.com host name.

Here's my second attempt...

Status: Connecting to gu**.webfactional.com... Response: fzSftp started Command: open "gu@gu***.webfactional.com" 22 Error: ssh_init: nodename nor servname provided, or not known Error: Could not connect to server

My internet connection is fine...I don't understand why it's not working!! :(

(10 Feb '12, 00:24) andrea7lauren

Could you please file a support ticket at help.webfaction.com so we can look in this further?

(10 Feb '12, 00:29) neeravk

Okay. Thanks for your help, I really do appreciate it. I'm having a hard time catching onto Webfaction and Drupal. Very, very frustrating.

(10 Feb '12, 00:32) andrea7lauren
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question asked: 09 Feb '12, 23:33

question was seen: 6,644 times

last updated: 10 Feb '12, 00:32

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